TERMS AND CONDITIONS
INFORMATION ABOUT OUR COMPANY
VALIDITY AND GENERAL INFORMATION 1.
ORDERING AND CONTRACTS FOR ORDERS PLACED ONLINE 2.
BINDING QUOTE, ORDER CONFIRMATION 3.
DELIVERY CONDITIONS AND TERMS OF PAYMENT 4.
RIGHT OF WITHDRAWAL 5.
CANCELLATION, RETURNS AND REFUNDS 6.
WEBSITE AND LIMITATION OF LIABILITY 9.
COMPLAINS AND APPLICABLE LAW 11.
OTHER PROVISIONS 12.
Promotional Terms & Conditions
In these Terms and Conditions (hereinafter: T&Cs) the rights and obligations of Wellis Hungary Commercial and Service Private Limited Company (hereinafter: Provider) and the Customer (hereinafter: Customer) using the electronic trading services by www.wellis.com provided by the Provider are described. (Provider and Customer jointly referred to as: Parties). The T&Cs apply to all legal transactions and services that www.wellis.com provides, independently from its fulfilment from Hungary or abroad, by the Provider or its contributor.
Name: Wellis Hungary Plc.
Registered office: 1118 Budapest, Budaörsi út 31/C.
Postal address: 2371 Dabas, Mánteleki út hrsz. 0417.
Customer service: see 1.7
Telephone: +36 29 564 380
Email address: firstname.lastname@example.org
Company registration number: Cg. 01-10-048882
Name of the registering court: Company Registry Court of Budapest – Capital Regional Court
VAT number: 25584864-2-43
1.1. These T&Cs cover all e-commerce service that www.wellis.com (hereinafter: Website) offers through its online store (hereinafter: Wellis online store). Furthermore, these T&Cs cover all commercial transactions that is created electronically between the Parties set out in these T&Cs.
1.2. The Customer acknowledges and accepts the provisions of the T&Cs by using the Wellis online store.
1.3. Purchase on the online store of Wellis is allowed through orders sent electronically, in accordance with the T&Cs. The services of the Wellis online store are not bound to registration (and later to login); anyone is entitled to place an order as laid down in the T&Cs.
1.4. The order can be modified or cancelled freely and without consequence, up until 14 days after the order confirmation sent via email. Please see more information and conditions on cancelling or modifying orders at point 5. The order can only be modified by sending an email to the address specified in Point 1.5.
1.5. Customer service: Wellis Hungary Plc.
Customer service location: 2371 Dabas, Mánteleki út hrsz. 0417.
Personal customer reception is not available at the location of customer service office. The Customer can only contact customer service by email or telephone.
Administration is available in Hungarian, English, French or German.
Customer service call:
Customer service opening hours:
Working days: Monday – Thursday: from 8.00 to 12.00 and from 13.00 to 16.30
Friday: from 8.00 to 12.00 and from 13.00 to 15.30
Telephone: +36 20 485 9890
1.6 The delivery and billing addresses specified by the Customer can only be within the territory of United Kingdom.
1.7. The prices indicated are gross prices i.e. they include 20% VAT.
2.1. By placing an order by electronic means on the Website, the Customer acknowledges and agrees to the T&Cs and the Privacy Statement published on the Website, and consents to the processing of data set by the Privacy Statement. If the Customer fails to accept the T&Cs, or does not consent to the processing of data, then the Customer is obliged to leave and cease to use the Wellis online store.
2.2. The Provider may not be held liable for any damages or delivery delays resulting from erroneous or inaccurate data provided by the Customer. The Provider may not be held liable for any damages arising therefrom if the Customer forgets the password or it becomes available to any unauthorized person, for any reason not attributable to the Provider. The Customer shall notify the customer service about any change of data in active orders by sending an email to the email address specified in 1.5. The Provider shall not be liable for any kind of damage or delay resulting from the Customer’s alteration of the registered data.
2.3 Orders can be placed by electronic means by both individuals and companies.
2.4. The essential features, attributes, and instructions for using the product can be found on the product information page of the particular product. If the product has more favorable, more advantageous properties than the information provided on the website or in the instructions for use, that is considered to be the contractual fulfilment of the Provider.
If the Customer is in need of more information about the quality, basic attributes, use and usability of any product on the Website, then they can contact the customer support center at any of the contacts listed in point 1.5.
2.5. The purchase price is always the amount indicated next to the selected product, which – if not marked separately – already includes VAT. The purchase price of products does not include the cost of delivery. The amount payable is shown in pound sterling (GBP) for British customers). The Provider reserves the right to amend the price and data of products and other terms of ordering, provided the amendment is applied at the same time as the introduction of products on the Website. The amendment does not affect the purchase price of already ordered products.
2.6. If, despite all the caution and carefulness of the Provider, a defective price is posted on the Website’s interface, the Provider is not obliged to sell the product/service at the defective price, but may offer to the Customer the correct fulfilment at the right price, in the knowledge of which the Customer can withhold their purchase intention.
A defective price is, in particular but not limited to:
– an obviously incorrect, unrealistic price which significantly differs from the generally accepted price of the relevant product/service;
– “0” GBP or “1” GBP price due to a system failure;
– other striking price that shows value disproportion.
The Provider excludes any liability for data input errors or false/incorrect price declarations.
2.7. The Provider will only accept the order through the Website if the Customer fills all the fields required completely for the order. (If the Customer fills a field incorrectly or incompletely, the Website sends an error message from the Provider.) The Customer may place the selected product (s) in the Cart by using the “Add to Cart” button on the page. To view and modify the contents of the Cart, the Customer may click on the Cart icon on the right side of the Website, then click on the Modify button to specify the desired quantity of products. If the Customer has finalized the contents of the Cart, they can place the order by clicking on “Purchase” under the cumulative purchase price. Next, they need to provide their data, can choose between shipping options and can choose how to settle the total amount of the order, and also have the opportunity to add a comment to the order. After selecting one of the payment methods, the Customer can click on the “Continue” button to check their order information before submitting an order. Subsequently, the Customer must confirm that they have read, understood and accepted the General Terms and Conditions and the Privacy Statement by ticking a check box. To submit the order, to send the quote, the Customer must click on “Confirm”. By clicking on the “Confirm” button, the order is placed, which gives rise to a payment obligation for the Customer.
2.8. The contract concluded between the Parties at the time of purchasing the product – in English – is a written contract, the Service Provider records it and keeps it available subsequently for a period of 5 years after its creation.
2.9. The Provider does not submit to the provisions of any code of conduct.
3.1. By clicking on the “Confirm” button, the Customer makes a binding and payable quote to purchase the product (s) in the Cart, and by ticking the check box, accepts and agrees to the present T&Cs. When the Customer’s quote and order reaches the nearest Wellis Exclusive Partner based on the Customer’s delivery address, it will result in a binding quote on behalf of the Customer.
3.2. The Customer’s submission of the order does not result in the conclusion of a contract between the Wellis Exclusive Partner and the Customer. The Wellis Exclusive Partner’s receipt of an order electronically delivered by the Customer shall be confirmed by the Wellis Exclusive Partner without delay, by means of an automatic confirmation email or by phone within 48 hours, which contains the Customer’s data recorded during purchase (e.g. billing and delivery information), the order ID, the list of ordered items, their quantity, the price of the product, the method and planned date of delivery, the shipping cost and the total amount to be paid. This confirmation email or phone call only informs the Customer that their order has been received by the Wellis Exclusive Partner. The Customer is required to review the contents of the confirmation email, its attachment or the links contained therein, to review the correctness of the data and parameters they have provided. Any issue, additional delivery and other costs or delay that may be due to incorrectly or insufficiently detailed information, is borne by the Customer. The confirmation of the receipt of the order as specified in this section does not mean the acceptance of the Customer’s quote.
3.3. A contract can only be regarded as concluded when the Wellis Exclusive Partner declares the acceptance of the order, which is confirmed by a separate email sent to the Customer.
3.4. The Customer shall be exempt from the binding quote if they do not receive a confirmation email from the Wellis Exclusive Partner about the submitted order within 48 hours.
3.5. If the Customer has already sent the order to the Wellis Exclusive Partner and notices an error regarding the information contained in the confirmation email, then they must notify the Wellis Exclusive Partner without delay but within 24 hours by sending an email to the email address specified in point 1.5.
4.1. The Wellis Exclusive Partner supplies the product ordered and requested for home delivery with the help of a home-delivery company for a fee. If there are multiple orders from a Customer, they cannot be merged into a single delivery.
4.2. The estimated delivery date is always included in the order confirmation, depending on the time of receipt of the order, it is subject to unique agreement.
4.3. Payment conditions will be defined by the Wellis Exclusive Partner email or by phone.
4.4. Delivery conditions will be defined by the Wellis Exclusive Partner email or by phone.
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5.1. If the Customer is deemed to be a consumer, then the consumer is entitled to the right of withdrawal for products purchased and ordered through the Wellis online store in accordance with present T&Cs
A consumer is a natural person (“Consumer”) acting outside their profession, self-employment or business activity.
A Customer who is a consumer is entitled, in case of a product purchase contract, to withdraw from the contract without justification within fourteen (14) days from the date of receipt by a third party other than the carrier appointed by the Customer.
The Customer deemed to be a consumer is entitled to exercise their right of withdrawal during the period between the conclusion of the contract and the date of receipt of the product.
The Consumer is not entitled to the right of withdrawal
– in case of a non-prefabricated product which was manufactured on the instruction or the explicit request of the consumer, or for a product that was clearly customized for the consumer.
– in case of a product sold in sealed packaging which, for health and hygiene reasons, cannot be returned after delivery if the packaging has been opened.
6.1. If the Consumer wishes to use their right of withdrawal, they must send a clear written statement of their intention for withdrawal to the customer service of the Wellis Exclusive Partner in the form of a letter sent by post or by electronic means, in accordance with Section 1.5 of this T&Cs. For this purpose, the Consumer may use the withdrawal statement specimen available in this T&Cs in Appendix 1. The Consumer shall exercise their right of withdrawal by sending their withdrawal statement to the Wellis Exclusive Partner within 14 days from purchase – a period of time prior to the expiry of the deadline mentioned above.
6.2. The Consumer bears the burden of proving that they have exercised the right of withdrawal in accordance with the provisions set out in Point 6. or with the relevant legal provisions.
6.3. In the case of both postal delivery and electronic mail, the Service Wellis Exclusive Partner confirms by email the receipt of the Consumer’s withdrawal statement.
6.4. A withdrawal must be considered valid due time if the Consumer sends a statement to this effect within 14 calendar days (up to 14 calendar days) to the Wellis Exclusive Partner.
6.5. In case of sending the statement by post, it is the date of posting time, in case of email, the date of sending must be taken into account on behalf of the Wellis Exclusive Partner when calculating the deadline. The Customer deemed to be a consumer must send their statement of withdrawal as recommended letter by post in order to validly prove the date of dispatch.
6.6. The Customer deemed to be a consumer is obliged to return the ordered products immediately, but not later than within 14 (fourteen) days from the date of notification of withdrawal to the Wellis Exclusive Partner to the address below:
Return delivery postal address:
The Wellis Exclusive Partner’s address, from where the Customer bought the product.
Returns can be made by mail order service, by post or by carrier company. In case of returning the product by carrier company, the date of return must be communicated to the customer service within 2 business days prior to delivery. Returns must be made within 14 calendar days of the filling of the notice of withdrawal.
6.7. The deadline shall be deemed to be fulfilled if the Consumer sends the product (by post or courier ordered by them or by a delivery company) before the expiry of the 14-day deadline.
6.8. The cost of returning the product to the Wellis Exclusive Partner’s address shall be borne by the Customer, unless the Wellis Exclusive Partner has undertaken to bear these costs. At the request of the Consumer, the Wellis Exclusive Partner takes care of organizing the return, but the cost of activities organized by the Wellis Exclusive Partner are charged to the Consumer, the Wellis Exclusive Partner, in this case, does not bear the cost of return instead of the Consumer, they only provide help for the Consumer to deal with the organization of return. The Consumer must notify the Wellis Exclusive Partner’s customer service about this request in advance by sending an email to the email address specified in Point 1.5.
6.9. The Wellis Exclusive Partner is not able to receive the returned package if it is collect-on-delivery. There are no additional costs for the Consumer aside of the cost of returning the product in relation to the withdrawal.
6.10. If the Consumer withdraws the contract, then the Wellis Exclusive Partner shall immediately, but not later than within 14 days from the receipt of the statement of withdrawal, refund all remuneration made by the Consumer, including the shipping cost (paid for delivery), except for the extra costs that concern the Consumer’s choice of choosing alternate delivery method instead of the cheapest one offered by the Wellis Exclusive Partner. The Wellis Exclusive Partner is entitled to withhold the refund as long as they have received the product back, the Wellis Exclusive Partner assumes no responsibility for loss of packages/delivery mistakes.
6.11. Refunds are paid using the same payment method as the original transaction, except where the Customer expressly consented to the use of a different payment method; such refund transaction may not result in additional costs to the Customer.
6.12. If the Customer who is a consumer withdraws from the purchase of the product by a unilateral statement, but uses the product affected by the withdrawal in a way to exceed the required use, so establish its nature, properties or operation is no longer possible, then the Customer is liable for the depreciation of the product. The Wellis Exclusive Partner is entitled to claim the amount proportional to this depreciation during the repayment of the purchase price of the product concerned by the right of withdrawal, i.e. they may deduct this amount from the reimbursable purchase price by compensation. The amount of depreciation is calculated based on the product affected by the withdrawal: its nature, its value (purchase price) and the degree of attrition/wear resulting from the use mentioned above.
6.13. If the Consumer exercises their right of cancellation after the commencement of the performance of a contract of service, they shall be obliged to reimburse the reasonable costs of the Wellis Exclusive Partner.
7.1. Compulsory warranty
7.1.1. The Wellis Exclusive Partner has guarantee for certain durable consumer goods, which means that, during the warranty period, they shall be exempted from the warranty obligation if they prove that the cause of the fault occurred after the delivery.
7.1.2. The beginning of the warranty period (warranty time) is the date of actual delivery, i.e. delivery of the product to the Customer, or if the deployment is made by the Wellis Exclusive Partner or its agent, is the day of deployment.
The fault is not covered by the warranty if the reason occurred after the product has been delivered to the Customer, such as if the fault originates from
In the case of a fault covered by warranty, the Customer shall:
There is no place for a withdrawal due to an insignificant fault.
If the Customer validates a replacement request within three working days of the purchase (putting into service) due to the defect of the product, the Wellis Exclusive Partner is obliged to replace the product, provided that the defect prevents its intended use.
The repair or replacement – taking into account the product’s characteristics and the intended purpose of the Customer – must be made within a reasonable deadline, to spare the interests of the Customer. The Wellis Exclusive Partner should endeavor to fulfil repairs or replacements within a maximum of fifteen days.
During repair, only new parts may be installed in the product.
The period of the repair time during which the Customer cannot use the product is not covered by the warranty period. The warranty period will be resumed in the case of replacement (repair) of the product or the replaced (repaired) product (part of the product), and as a consequence of the defect resulting from the repair.
7.1.3. Costs related to the fulfilment of the warranty are charged to the Wellis Exclusive Partner.
7.1.4. The Wellis Exclusive Partner shall only be exempt from its warranty liability if it proves that the cause of the fault occurred after fulfilment.
7.1.5. However, the Customer does not have the right to simultaneously enforce the warranty and guarantee claims, at the same time, for the same defect. Independently of these limitations, the Customer’s rights arising from the warranty are independent of the rights specified in Points 7.1 and 7.2.
7.1.6. The warranty does not affect the enforcement of the Customer’s legal rights – in particular the liability for material defects, product warranty and compensation.
7.2. Voluntary Warranty
7.2.1. The Service Wellis Exclusive Partner may undertake a warranty period specified in the description of the products sold on the Website. The Provider shall provide the warranty period for each product and the detailed terms and conditions of the warranty at the latest upon receipt of the product by the Customer, by giving information provided on the warranty certificate (warranty card).
8.1. Liability for material defects
8.1.1. In case of defective fulfilment by the Wellis Exclusive Partner, the Customer may validate their warranty claim against the Wellis Exclusive Partner. In the case of a consumer contract, the Customer may validate his warranty claims for the product defects, for a period of two years from the date of receipt, that existed at the time the product was delivered. Beyond the two years limitation the Customer’s right to warranty claims cannot be validated.
8.1.2. In case of a contract with a customer who is not a consumer, the claimant may enforce their warranty claims within 1 year of limitation period from the date of receipt.
8.1.3. Based on their warranty claim, the Customer – at discretion – may ask for repair or replacement, unless the Customer’s claim is impossible to fulfil using these methods or it would result in a disproportionate additional cost to the Wellis Exclusive Partner, compared to the Customer’s another claim. If the Wellis Exclusive Partner has not undertaken or has failed to perform the repair or replacement, or couldn’t fulfil it within the deadline appropriate to the Customer, or in the event of loss of interest, the Customer may request a proportional reduction of the consideration or the defect may be corrected at the Wellis Exclusive Partner ‘s expense, may be corrected by others, or – in the last case – may also terminate the contract. There is no place for a withdrawal due to an insignificant fault.
8.1.4. The Customer may also switch from one of his chosen warranty claims to another, but shall pay the cost of the switching to the Wellis Exclusive Partner, unless the Wellis Exclusive Partner has given a reason for such change or the change was otherwise justified.
8.1.5. Following the discovery, the Customer shall immediately notify the Wellis Exclusive Partner of the defect. In case of a contract with a customer who is a consumer, defects reported within two months from discovery must be considered published without delay. The Customer is liable for damage resulting from the delay in communication.
8.1.6. The Customer may exercise its guarantee rights directly against the Wellis Exclusive Partner.
8.1.7. In the case of a contract with a Customer deemed to be a consumer, the fact is to be presumed that within six months of the performance of the contract the defect recognized by the Customer already existed at the time of delivery unless such presumption is incompatible with the nature of the product or the nature of the defect. In such case, the Wellis Exclusive Partner shall only be exempted from the warranty obligation if they refute this presumption, i.e. they prove that the cause of the defect occurred after the performance date, that is, the delivery of the product to the Customer.
If the Wellis Exclusive Partner can prove that the cause of the fault happened after the date of delivery, they are not obliged to accept the Customer’s warranty claim. However, in case of a consumer contracted Customer, after six months following the delivery, the consumer contracted Customer shall be obliged to prove that the defect detected by them already existed at the date of delivery. Upon completion, the risk of damage is transferred to the Customer, so any defect in the product for any later reason (e.g. misuse, lack of maintenance or objective, unavoidable damaging circumstances, natural wear) is not the responsibility of the Wellis Exclusive Partner. If the product was defective or the Customer was aware of this fact at the conclusion of the contract, or they had to acknowledge or take it into account due to the nature of the product or to the circumstances of the contract, the Wellis Exclusive Partner’s defective performance cannot be established,
8.1.8. Costs related to the fulfilment of the warranty are charged to the Wellis Exclusive Partner. If the event of failure is due to the lack of maintenance obligation on the Customer’s behalf, then the Customer shall bear the costs incurred by completing the warranty obligation, if they had knowledge of the maintenance of the product or if the Wellis Exclusive Partner did fulfil their informational obligation in this respect.
8.1.9. If the Customer enforces their warranty claim for a separate part of the product – with regard to the specified defect -, the warranty claim shall not be deemed valid for other parts of the product.
8.2. Product warranty
8.2.1. In the event of a defect in the product (movable property), the Customer – at discretion – may enforce one right of product liability or material claim against the manufacturer of the product, according to Section 8.1.
8.2.2. However, the Customer does not have the right to simultaneously enforce the warranty and guarantee claims, at the same time, for the same defect. In case of a valid warranty claim validation; however, you will be entitled to validate your product warranty claim against the manufacturer in respect of the exchanged product or the repaired part.
8.2.3. Within the scope of a product warranty claim, the Customer considered as consumer may only request the repair or replace of the defective product. In case of product warranty claim the Customer must prove the defect of the product.
8.2.4. A product is considered to be defective if it does not meet the quality requirements in force when it is placed on the market or if it does not have the characteristics specified by the manufacturer.
8.2.5. The Customer’s claim for product liability shall be validated within two years of the date of placing the product on the market by the manufacturer. After the deadline, the Customer loses this right. Following the discovery, the Customer shall immediately notify the manufacturer of the defect. Defects reported within two months from discovery must be considered published without delay. The consumer contracted Customer is liable for damage resulting from the delay in communication.
8.2.6. According to the Civil Code, the manufacturer and the distributor of the product are considered to be manufacturers. The Customer may only exercise their rights related to product warranty against the manufacturer or the distributor of the movable property.
8.2.7. In the first instance, the burden of proof falls on a Customer who is a consumer: they have to prove that the product is defective, i.e. it did not meet the quality requirements in force at the time of the manufacturer’s marketing, or did not have the characteristics specified by the manufacturer. The manufacturer is not liable if the cause of the defect of the product was due to the date of its placing on the market, i.e. defective placing on the market did not occur. Evidence of the product’s failure at the time of placing the product on the market is borne by the consumer; however, proof of the exemption conditions is borne by the manufacturer.
8.2.8. The manufacturer is exempted from the product liability if he proves that
9.1. The purpose of the Website is to sell products on the site and to provide product information. The pictures and colors displayed for each product are illustrations and therefore may differ from reality. The Provider treats the information contained on the Website with due diligence, the information contained therein is in good faith, but is for informational purposes only, the Provider assumes no responsibility for the accuracy, completeness of the information, and mistakes or errors contained on the Website or the database.
9.2. The Provider expressly excludes any liability for any damages resulting from, or during, the connection to or use of the Website. It is the job of the visitor of the Website to protect their computer and the data stored there from any intruders and other adverse events.
9.3. The Provider shall exclude any liability for the behavior of the users of the Website and any statements or content that may be published by the users of the Website. The Customer is fully and exclusively responsible for their own conduct, the Provider cooperates fully with the acting authorities in order to investigate infringements.
9.4. The Website may contain hyperlinks (links) that lead to the pages of other providers. The Provider is not responsible for the data protection practices and other activities of these providers.
9.5. If the Customer detects any content that is objectionable on the Website, they shall promptly report it to the Provider. If the Provider finds the report as valid, it is entitled to cancel or modify the information immediately.
10.1. Existing and current full content on the Website – in particular, but not limited to, texts, pictures, photos, graphics, illustrations, trademarks, audio and video material, logos, information, other materials or their layout appear on the website – is the intellectual property of the Provider and are under copyright protection or trademark protection. The Provider does not consent to the use of their intellectual property.
10.2. The Provider reserves all rights to copy and distribute any part of the Website by any method or technique. It is forbidden to modify, transform, reproduce, download, store or print any or all of the content of the Website, to use them to create another website or product, to present, expose or distribute, transfer, dispose of it for commercial, business and non-commercial use in any way and in any form without any prior written consent of the Provider. Copying, reusing and mirroring (re-broadcast to the public by means of a technical process), sharing, communicating in any medium, broadcasting or transmission of all this copyrighted content without any prior written consent of the Provider is also prohibited.
10.3. Illegal use may result in legal consequences described by civil or criminal law for the intellectual property. In case of illegal use, the Provider may demand that the infringement be terminated and its damages reimbursed. The graphic elements and logos that are particularly relevant to the Service Provider are trademarked and therefore the unauthorized use is not only a copyright infringement but, may be considered a criminal offense.
10.4. Any activity that lists, sorts, archives, hacks or decrypts the source code of the database of the Provider is prohibited. By using a separate agreement, an interface provided by the Provider or without using a service for this purpose or bypassing search engines, it is forbidden to modify, duplicate, insert new data or overwrite the existing data of the Provider’s database.
10.5. Apart from the Provider, any link on the Website may only be placed in such a way that it may not give the impression that the Website or the Provider proposes or supports the use or purchase of a service or product that is marketed or offered on the site. Such a hyperlinked website may not provide or contain untruthful information about the Website and the legal relationship existing between the Website and the linked website. The hyperlinked website should not contain infringing content. In the event of a violation of the rules governing the use of the link, the Provider is entitled to remove the link to the Website immediately if the website operator does not remove it despite being warned, and also has the right to claim compensation for any damages incurred by the infringement.
11.1. Complaints management
The Customer’s objections to the product or the activities of the Wellis Exclusive Partner can be reported by contacting the Customer Service, according to Section 1.5.
The verbal complaint reported by telephone is assigned by the Wellis Exclusive Partner to a unique identification number, which assists in the retrieval of the complaint.
Within thirty days of the receipt of the written complaint, the Wellis Exclusive Partner is obliged to examine it, respond it substantively and arrange that the respond reaches the Customer. If the complaint is refused by the Wellis Exclusive Partner, they must give their reasons in the substantive reply to the rejection.
11.2. Other options of law and claim enforcement
If the consumer dispute between the Wellis Exclusive Partner and the Customer is not resolved during the consultations with the Wellis Exclusive Partner, the following enforcement mechanisms are at the disposal of the Customer:
11.2.1. Complaint to the competent consumer protection authority
If the Customer who is a consumer notices a violation of their consumer’s rights, they have the right to apply for a complaint to the consumer protection authority of their place of residence. After the complaint is judged, the authority decides on the conduct of the consumer protection procedure. Consumers may primarily turn to the assigned district offices with their complaints. The contacts of the district offices can be found at: http://jarasinfo.gov.hu/.
11.2.2. Initiating the procedure of the conciliation board
If a dispute between the Wellis Exclusive Partner and the Customer is not settled during the negotiations with the Wellis Exclusive Partner, the Customer may contact the conciliation board and may initiate the proceedings of the board. The procedure shall be governed by the conciliation board of Customer’s residence or domicile. In the absence of the residence and domicile of the consumer, the jurisdiction of the conciliation board is determined by the company with the consumer dispute or the seat of body authorized to represent it. For the procedure – according to the petition of the Customer considered as consumer –, the conciliation board mentioned above is replaced by a conciliation board appointed by the consumer.
As far as the application of the rules of the Conciliatory Board is concerned, a non-governmental organization, a church, a condominium, a housing association, a micro-, small- and medium-sized enterprise, which purchases, orders, receives, uses, requisite, or is the addressee of commercial communication or offer related to the product, they are all regarded as consumers.
The company is obliged to cooperate in the proceedings of the Conciliation Board. This is, on one hand, an obligation to send a response letter to the request of the conciliation board; on the other hand, to secure a participation of a person authorized to conclude an agreement on a conciliatory board hearing. When the seat or the office of the company is registered in a county different from the county of the competent conciliatory board operated by the chamber, the cooperation obligation of the company shall include the offering of a possibility of a written agreement appropriate for the needs of the consumer.
Based on the seat of the Wellis Exclusive Partner, the assigned Conciliation Board in Budapest is (address: 1016 Budapest, Krisztina krt. 99., email: email@example.com)
11.2.3. Initiating court proceedings
The Client is entitled to enforce his claim before the court in civil proceedings in accordance with the relevant provisions of the Civil Code.
12.1. The issues not regulated in this T&Cs, the contracts concluded under the T&Cs and the interpretation of this T&Cs are governed by United Kingdom law, with special regard to
In the case of any discrepancy between the foreign language version and the Hungarian version of the T&Cs, the Hungarian language version shall prevail.
The place of jurisdiction of disputed issues shall be the registered seat of the Wellis Exclusive Partner.
12.2. The Provider’s Online store is an information system based on Linux/PHP, its degree of security is appropriate, it is safe to use, but it is advisable to take the following precautions: use virus and spyware protection software with a fresh database, install security updates for your operating system. Purchase on the Website requires the Customer to know the technical and technological limitations of the Internet and to accept the risk of errors associated with technology.
12.3. The Provider is entitled to unilaterally amend the terms of this T&Cs at any time. The Provider informs Customers about changes through the Website interface. Amended provisions are applied to orders placed after the entry into force. The Provider reserves the right to make any changes or corrections at the Wellis online store at any time without prior notice.
The present T&Cs shall be in effect until cancellation or the effective date of amendments.
Budapest, 15 April 2019
Appendix 1: Specimen of statement of withdrawal
Appendix 2: Specimen of information about warrant of latent defects, product warranty and guarantee
Declaration of withdrawal
(Before filling out the form, please carefully read Point 8 of the T&Cs downloaded from our website)
Postal address: Wellis Exclusive Partner’s address (from where the Customer bought the product)
Email address: Wellis Exclusive Partner’s address (from where the Customer bought the product)
I (we) hereby declare that I (we) withdraw from my (our) contract of sale of the following goods/requisition of the following service:
-Order date: __________________________________________________________
-Delivery date: _______________________________________________________
-Customer (s): ________________________________________________________
-Order number: ______________________________________________________
-Invoice number: ____________________________________________________
List of goods, services included in the withdrawal:
The customer’s bank account details for refunding the product’s price:
Account Keeping Bank: …………………………………………………………………………………
Account holder’s name: …………………………………………………………………………….……
Account number: …………………………………………………………………………………………
Date: ………………………… Signature:…………………………
Specimen of information about warrant of latent defects, product warranty and guarantee
When can you exercise your rights related to liability for material defects?
In case of defective performance by Wellis Exclusive Partner you may validate your warranty claim against the Wellis Exclusive Partner (from where the Customer bought the product), pursuant to the provisions of the Civil Code.
What are your rights based on your claims related to liability for material defects?
You are entitled – at discretion – to the following claims related to liability for material defects:
Based on your warranty claim, you may ask for repair or replacement, unless your claim is impossible to fulfil or it would result in a disproportionate additional cost to the Wellis Exclusive Partner, compared to your other claim. If you did not request, or you were not able to request repair or replacement, you may request reducing the compensation proportionally, you may repair the defect or have it repaired by a third party at the expense of the company, or – as a last resort – you may withdraw from the contract as well.
You may change your choice of warranty claim; however, you must bear the costs of such change, except when it was justified, or the company gave reason to it.
Within what period can you exercise your rights related to liability for material defects?
You are obliged to announce the defect immediately after it is discovered, but no later than within two months after such discovery. However, please note that after the two-year expiration period from the completion of the contract you may no longer enforce your warranty rights. In case of used items, this deadline is 6 months.
Against whom can you exercise your warranty rights?
You may exercise your rights related to liability for material defects against the company.
What other conditions are there for you to exercise its warranty rights?
Within six months after delivery, exercising your rights related to liability for material defects has no conditions other than proving that the product or service was sold or provided by Wellis Exclusive Partner. However, after six months following the delivery, you shall be obliged to prove that the defect detected by you already existed at the date of delivery.
When can you exercise your rights related to product warranty?
In case of a defect in a movable property (product), you may – at your option – enforce your right of warranty claim specified in section 1.
What are your rights based on your claims related to product warranty?
Within the scope of product warranty, you may only request the repair or the exchange of the defective product.
When is a product considered defective?
A product is considered defective if it does not meet the quality requirements at the time it is placed on the market, or it does not comply with the quality description provided by the manufacturer.
Within what period can you exercise your rights related to product warranty?
You may exercise your rights related to product warranty within two years after the product was placed on the market. After the deadline, the Customer loses this right.
Against whom can you exercise your rights related to product warranty?
You may only exercise your rights related to product warranty against the manufacturer or the distributor of the movable property. In case of product warranty claims, you are the party required to prove the defect of the product.
In what cases is the manufacturer (distributor) relieved of product warranty obligations?
The manufacturer (distributor) shall only be relieved of product warranty obligation if it can prove that:
– the product was not produced or placed on the market within its business activity, or
– when the product was placed on the market, the defect could not be discovered due to the state of scientific and technical knowledge at the time, or
– the defect of the product is a result of administering any statute or official specification.
For exemption it is sufficient if the manufacturer (distributor) presents only one reason.
Please note that you may not validate a liability for material defect and a product warranty claim for the same defect at the same time. However, in case your product warranty claim is successfully validated, you will be entitled to validate your product warranty claim against the manufacturer in respect of the exchanged product or the repaired part.
For some products, in case of defective performance, Wellis Exclusive Partner is warranted by contract or by law.
Based on the guarantee, what are your rights and the relating periods?
The warranty period shall be at least one year.
When is the company exempted from its warranty obligation?
Wellis Exclusive Partner shall only be exempt from its warranty liability if it proves that the cause of the fault occurred after fulfilment.
Please note that you may not enforce a liability for material defects and a warranty claim simultaneously for the same defect, otherwise you are entitled to the warranty rights regardless of the rights set out in Points 1 and 2.
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